How Humbug saves hundreds in monthly EPOS fees with a flexible subscription

Matt Hall • 17 November 2025

“With other providers, things like reporting and stock are add-ons, but it’s great to have it all included in one system.” Mark Gilmore, Manager, Humbug Immersive

Humbug is a Christmas experience like no other. For six weeks in November and December, London revellers can party in Santa’s dive bar and attempt to revive his lost festive spirit. It’s a spectacular venue with three bars across multiple floors. They use Tabology EPOS with our flexible subscription options to suit their seasonal operations. The company also operates The Traitors Live Experience, where they also use Tabology EPOS.


Not trading? No need to pay

Being a large venue that’s constantly busy during its run, Humbug needs a significant EPOS capacity. It has five static tills and four roaming iPad POS operating. Obviously, paying the license fees for all of those devices all year round would be unsustainable when they only trade over Christmas. But unlike some EPOS providers, our subscriptions are completely fluid.


All operators using Tabology can add and remove EPOS licenses at will, and only pay for what you use each month. Some of our seasonal customers reduce their subscription down to a single EPOS device while they’re not trading to keep their costs down. However, some, including Humbug, go one better.


From January to November, they go down to our
Back Office only plan. This is just £9 per month, and it stores all of the venue’s sales data, products and system settings, ready to pick up where they left off. For Humbug - this reduces their monthly fees by around £400 while they’re not trading.


Mark Gilmore, one of the Managers at Humbug, says,
“It’s really easy to switch the package and unassign the EPOS devices in the back office.”


Temporary staff mean EPOS ease is a must


As a temporary attraction, they use agency hospitality staff to supplement their core team. With no time for in-depth training, it’s vital that new workers can master the EPOS quickly. Mark says, “We really like the way it’s tailored to bar operators. It’s so easy to use, and we can add staff via the EPOS very quickly. It’s also super-easy to set up supervisors with their pins.”


When it came to adding products and setting up the menu, Mark initially had support from our onboarding team, but has since got to grips with managing this himself.

a split image: on the left there is a burger in a cardboard tray, and on the right there are three cocktails in stem glasses

“Unparalleled support”


Humbug are changing things up slightly this year, embracing mobile ordering to become even more streamlined. Again, they are enlisting our onboarding experts to help them set this up. This will involve putting QR codes on tables to reduce the number of servers needed to take orders. “We’re really looking forward to this, and we love the way you can design the mobile ordering menus.”


With such a short window to get things set up and familiarised, there are inevitably times when the Humbug team need additional support. Mark says,
“Responses from the Telegram support chat come back within minutes, and they’re on the case. This is unparalleled compared to other providers I’ve worked with, when you’re just given a phone number to call, but there’s no guarantee it’ll be answered.”


Time-saving features, built in

Mark appreciates the range of hospitality-focused features that come as standard. “With other providers, things like reporting and stock are add-ons, but it’s great to have it all included in one system.”


They have found the
stock management system very useful. “We really like the feature where you can set PAR Levels, so it tells us how much we need to order each week. This is really useful when we take two deliveries a week, as we don't have time to do a full weekly stock count. So we use the PAR Levels and the Low Stock Notifications to make sure we’re ordering enough. It saves us a lot of time.”


They’ve also made use of the range of discounts and promotions that operators are able to set up within the EPOS back office, to manage the packages they sell at Humbug.


“We take a lot of VIP and corporate packages, which are often prepaid. So we use a range of promotions and discounts to manage this. For example, when we take orders from a party that’s prepaid, we have a 100% promotional discount we can use when we ring it through.”


After a successful first season in 2024, Humbug are ramping up preparations for another raucous Christmas in 2025. We’re proud to support them once again with our flexible packages and range of
hospitality-focused EPOS and management tools.


If you’re looking for an EPOS system that works around your seasonal hospitality business, give us a shout and we’ll explore how the system can work for you.

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