Crafted, Bradford
“Our requirements very quickly went from just payments, to can Tabology run our business for us? And it can.” Simon Pawson, Owner.
Using Tabology to solve one challenge for Bradford bar Crafted has proved to be just the beginning, with a range of issues resolved as the full benefits of Tabology’s bar EPOS system have become apparent.
Crafted is a city centre bar, with a craft-focused beer range, and a popular food menu built around a choice of burgers, chicken, hot dogs and loaded fries. The bar is a very popular pre-match meeting place for Bradford City fans thanks to its proximity to the Valley Parade ground.
Owner Simon Pawson, says: “We initially spoke to Tabology about a specific issue with payment, in that it was very easy for staff to accidentally record a card payment as cash on the till with our current system, which led to issues trying to track down cash that was never actually in the till.”
Having started the conversation with Tabology, the topic of football inevitably came up. “Every other Saturday, when there’s a home game, we have a crazy, can’t-move-on-the-street trading session,” says Simon. “Our existing payment system was ok, but it just took so long to complete a transaction. We needed something fast.”
The result is that “the time saved is immeasurable – it has easily doubled the number of people we can serve. On matchdays, it’s so much quicker to serve someone, which is key for us – we’ve only got that very limited amount of time before they disappear.”
The third issue Tabology has improved for Crafted is booking and ordering. “We wanted to try and bring everything under one system. We kept asking Tabology ‘can we do this, can we do that?’ and the answer was always yes.”
Crafted customers can now use a click and collect function, with a link from the Crafted website, so orders placed online come directly into the EPOS. There is also a link on the site to Deliveroo, which is also integrated, so orders come directly to the EPOS, without staff needing to key orders across, or monitor different screens.
Simon sums up: “Our requirements very quickly went from just payments, to can Tabology run our business for us? And it can. It brings it all under one roof, rather than having all these bits of systems bolted onto the EPOS.”
"The time saved is immeasurable – it has easily doubled the number of people we can serve.”
To find out more about our Bar EPOS system, and how it could work in your venue, get in touch.
