Multi-site EPOS capabilities 

One of the key systems for any hospitality business is their EPOS. 

A good hospitality EPOS can help you scale your business by allowing you to efficiently manage your products and pricing across multiple venues from one central hub. When you’re growing a business, you’ll want to cut wastage everywhere you can and updating cost prices across multiple systems every time they change should be one of the first to go.  In other words, a way to manage product updates centrally is critical. 

Similarly, you will want the ability to view performance throughout your entire business, without needing to check multiple reports for individual sites. 

Hospitality EPOS systems designed for scale will include multi-site reporting capabilities so you can be on top of your figures as you grow.   

Our hospitality EPOS includes a P&L report. This is particularly beneficial, as it gives you a view of the bottom-line profit made by each site, as well as the group as a whole. This lets managers and owners address any pertinent issues quickly and prevents nasty surprises when your management accounts are drawn up. 

The Tabology EPOS also connects any loyalty schemes you may have across sites, making a member of one a member of all. It provides you with a central loyalty database so members can scan their loyalty pass and access rewards at any venue. 

Automate Processes

With less time to manage individual locations, you'll want to automate any processes or repetitive tasks you can.

Reporting & Admin

Email reports, for instance, can be a great way to automate daily, weekly, or monthly management reports for each site, giving you valuable insights into business performance in minutes. 

This saves time logging into each site to see your key performance metrics, like week-on-week sales comparisons or your top and bottom sellers. 

One key function for automation would be bookkeeping. This can save you from drowning in admin as your business scales. An EPOS with a good accounting integration can automatically record your sales in your accounts every day. 

This reduces manual effort, minimises errors, and gives you a more up to date view of your financial performance. Other apps and integrations can be used to automate the rest of the bookkeeping process.

Bookings

When it comes to reservations, most good booking systems can automatically allocate bookings to tables for you and let you configure any required up-front deposits. You can also configure automated email or SMS reminders to guests, including the option to cancel if they can no longer make it. 

Pre-orders can be automated too, with guests prompted to place their order after booking. With a booking system that is fully integrated with or built-in to your EPOS, adding the pre-ordered items to the guest’s tab is also automated. 

With our hospitality EPOS & booking system, you can set same day bookings to appear as requests, with alerts on the EPOS notifying staff immediately This can be a great way to manage same day availability if you don’t want add bookings for all of your walk-ins. Similarly for booking cancellations, alerts can notify staff to free up the table for other guests. 

Inventory Ordering & Staff Scheduling

For stock ordering, system suggested orders based on recent sales or PAR levels can save time, take away margin for error, and ensure a consistent ordering process across all sites. 

A way to request and track stock transfers directly on the EPOS back office can save time and reduce errors vs manually adjusting stock at each location. 

Optimise staff schedules and better control labour costs by adding your rota on a staff scheduling system with a view of recent sales and the ability to set or generate forecasts. 

The staff scheduling tools built into our hospitality EPOS also give each venue manager a real-time view of their wage % for the current day vs their forecast or target. 

Personalised Guest Experiences

As your business scales, it becomes more difficult to ensure your guests are getting the same level of service and personal touch that you want to offer. Good, well-trained staff are key to achieving this, but technology can also help.

Collecting guest data for a comprehensive view

Data analytics tools, like those built into our EPOS or other CRM systems, can gather valuable insights from multiple touchpoints, including online reservations, in-person orders, and loyalty program activity. 

Each interaction provides key information about a guest’s preferences, such as their favourite menu items, dining times, or spending habits. By consolidating this data into a central system, businesses can build a profile of each customer to add a personal touch to the service they receive. 

Tailoring marketing campaigns based on guest preferences 

These insights also allow hospitality businesses to design targeted marketing campaigns that resonate with individual guest preferences. By segmenting your audience based on purchasing patterns and demographic data, you can send tailored offers or recommendations. 

These personalised campaigns foster loyalty by making guests feel like your brand understands their unique needs, making them more likely to choose your business over competitors. 

Conclusion 

Scaling effectively means more than just adding locations — it demands the right technology to streamline operations, enhance guest experience, and maximise efficiency. 

A good hospitality EPOS and other connected systems, assist with the challenge of managing multiple venues, centralising everything from loyalty programs to financial reporting. 

By automating routine tasks, simplifying booking and ordering processes, and providing actionable data insights, you can overcome common scaling challenges and keep guest satisfaction high across every site. 

Ultimately, the right technology helps you focus on what matters most: creating memorable experiences for your guests, driving loyalty, and growing a profitable, sustainable business. With strategic tools in place, scaling your hospitality business can be both efficient and rewarding.