“We wanted an all-in-one system that would give us control, and enable us to closely monitor aspects of the business such GP, stock loss, and wage percentages etc."  Stuart Hayward, The Windsor Castle.

The Windsor Castle is a traditional English pub, located within walking distance of its royal namesake in the historic town of Windsor, Berkshire. It’s traded as a pub since at least 1851, with the building largely unchanged, and offering a spectacular view down The Long Walk towards the town’s ‘other’ castle.

While its location makes it popular with tourists, the Windsor Castle’s warm welcome and regular programme of special events and live entertainment also ensures it has a strong appeal to the local community.

The Windsor Castle recently switched to Tabology’s Pub EPOS, allowing it to manage bookings and ordering. This has proven particularly useful post-lockdown, with the pub offering a maximum two-hour time slot to customers. “We use the booking platform, with booking widget on our website, and Tabology continues to upgrade the system and add new features,” says Stuart Hayward.

The ability to closely manage bookings comes into its own at weekends in particular, the pub’s busiest time. A Sunday can see 70 or more roast diners served, with tables turned multiple times, and meals served up to 7pm. As restrictions are relaxed post-COVID, there are also plans to revive live music and entertainment, demanding even more robustness from the bookings function.

The back-of-house control offered by the EPOS software was just as important as the front-of-house benefits in influencing the decision to change to the Tabology EPOS system, says Stuart. “We wanted an all-in-one system that would give us control, and enable us to closely monitor aspects of the business such GP, stock loss, and wage percentages etc."

To find out more about our integrated Pub EPOS or to arrange a demo, get in touch.