In terms of customers, “we have a really supportive group of locals, and people also seek us out because of the good reviews we’ve had for our food. We also offer motor home stops for tourists on their way to and from Dover, they can park overnight and will come in for dinner.”

With a regularly updated menu, including the specials, as well as seasonal beers becoming available. “it’s very straightforward to add new products and pricing,” says Claire. All sales alter our stock levels in real-time, so the back office automatically flags up when products need to be reordered.

Customers can order at the bar, where there are two fixed iPad EPOS devices, with two more iPads used to take orders at tables in the pubs two restaurant areas, and two more screens in the kitchen, using the kitchen management system.

One of the kitchen screens is “for front-of-house staff to use, to see where the orders are going without having to ask the chef, while the other is for the chef, and even though he’s been in the business a long time and loves paper, he’s happy to read the orders on screen. All the staff find the Tabology system very straightforward to use.”

The Team Queen’s membership programme, managed through the Tabology loyalty feature, “definitely encourages customers to come back. They get a point per pound they spend, and are always asking what their points balance is. It has the most appeal to regulars, but we offer it to everybody. All they have to do is tick the box to opt in for birthday and other offers sent to their email.” Customers are sent a member pass to add to Apple or Google Wallets, so they never forget it and staff can quicly scan it when they place an order.

In terms of support, “Tabology are at work when we’re work, which is perfect. You can’t be in this industry and not have the support there when it’s needed. For example, I had an issue during a busy service, I messaged Tabology via Telegram and within minutes they message back telling me how to fix it – but because I was so busy they were able to sort it out for me remotely.