The Green Room, Leeds
“It's such a simple system to use. Compared to other EPOS systems, it feels very much like Tabology absolutely nailed down the user experience before they did anything else." Matt Carson, General Manager
With a chameleon trading model that sees it transform from a café and workspace format during the day into a lively evening bar serving cocktail and craft beer, and then a late night music and dancing venue, Green Room in Leeds needs an EPOS system that not only works hard right across the business, but also has effective support on hand when it’s needed.
Matt Carson, general manager had used the Tabology Bar EPOS system at his previous venue, and ensured that it was implemented when Green Room opened for business.
He says: “I’d run bars where there was a very basic EPOS system in place when we started, with limited reporting. Other systems we looked at were either very expensive, with additional costs every time you want to add functionality, or just outdated and not up to what we needed.
“When we came across Tabology, it did everything we wanted. It’s an all-in-one system. Just as importantly, from the moment we enquired, the Tabology customer service team were always on hand. No question was too small, or too much trouble.”
At Green Room, Tabology's Bar EPOS is running on multiple POS terminals across the venue, which has four different trading areas including the largest rooftop terrace in Leeds. It also runs on roaming iPads that allow staff take table orders.
Back-of-house, the system is used for stock management, linked to ordering. All recipes, such as cocktails and specialty coffees, are loaded onto the system, so when a product is sold, it automatically updates stock levels of all the ingredients, so orders can be placed as needed.
“We can also use the reports to easily see what’s selling well, or what ingredients and flavours are popular, and what might need to be updated,” says Matt.
“Bar staff can also access the recipes through the till when they need them, if they want to check how to make a cocktail. It’s such a simple system to use, and saves so much time when it comes to ordering. Compared to other EPOS systems, it feels very much like Tabology absolutely nailed down the user experience before they did anything else.”
Customer orders are sent to printers at the bar and to a digital order display in the kitchen – which allows us to update and track the status of an order. Green Room is also planning to add customer ordering by QR code functionality – “we’re just having to work on some issues with the network in the building, which is our issue rather than Tabology’s.”
All customer bookings, such as for tables and workspaces, are made through the Tabology Bar EPOS system, and Green Room also uses the Table Plan functionality to assign tabs and bookings to tables. There is also a useful check-back feature, to ensure staff regularly check that that customers are happy, “and other staff know that someone’s done a check back.”
Matt also plans to use Tabology’s staff scheduling functionality once an existing contract runs its course. “With the Tabology system, staff scheduling is linked to the EPOS system, so you can see how the business has done on the day, how that relates to staffing costs, as well as how individual staff have performed.”
Overall, “it’s such an easy system to integrate into a new venue, when you really don’t have the time to sit down and learn every detail, It’s intuitive, so people pick it up quickly. The support over Telegram feels 24/7, they’re certainly there whenever we need them. If something happens at 2am, there’s someone on the chat who will try and sort it out there and then. They’re always very happy to help.”
Get in touch with our team of hospitality experts, and we'll take the time to understand your needs and show you where our Bar EPOS can help. Then if you decide to take it on, we’ll help you get the most out of it.
