Radlett Cricket Club
“The helpdesk is absolutely brilliant. They're always very quick to respond, even if it's nine o'clock at night, or a very busy time and you just can't remember how to do something, they're on the case straight away." Colin Warne, Club Secretary
A thriving cricket club running multiple teams across men’s, women’s and junior leagues, Radlett Cricket Club also operates a busy pavilion, serving drinks, bar snacks, and meals. The pavilion is popular with members and visitors at weekends and is available to hire through the week.
As an outground for Middlesex County Cricket Club, Radlett also hosts training sessions and occasional first class matches such as T20 and 50-over fixtures, which can see up to 1500 people in the ground and seeking refreshment.
With his voluntary role as Club Secretary conferring a wide range of responsibilities, Colin Warne selected Tabology’s Pub EPOS system for the club based on its ease-of-use, intuitiveness, and also the fact that it represented good value for money.
“We initially needed to introduce a new EPOS system during Covid restrictions, when remote ordering was a requirement,” says Colin. Having looked at more than 100 potential systems – “not all in detail, but I looked at their functionality” – the club selected Tabology based on three key benefits - software, hardware, and the quality of technical support.
A vital element of the system for Radlett CC is the membership functionality. Members top-up their accounts and then automatically receive a 15% discount on drinks and snacks. Staff scan a QR code on a membership card customers can save in their Apple or Google Wallet for ease.
With the club needing to be run on a commercial basis, Radlett CC has recently outsourced the day-to-day running of the pavilion to a company, which also runs the local theatre who have decided to retain the Tabology EPOS system. “They really like the system, and so they’ve kept it,” says Colin. “I’m very happy that we chose Tabology.”
Taking the software first, “the system is very user-friendly, certainly at the point of sale for the bar staff, but also behind the scenes. We’ve had till systems that were very hard to work out how to use, and if anything needed to be changed, you had to pay the supplier to come in.
“The Tabology back office is very clever, and very easy to use, we often need to make changes to the food menu in particular, and adding products and changing individual prices is very simple. Even on a busy day you can quickly make an alteration or add something to the till.”
With hardware, “we’re just using iPads. They’re very simple to set up, and we haven’t had to buy expensive till systems.” Orders are taken at the bar on the iPads, with food orders printed from the till for the kitchen.
In terms of support, “the helpdesk is absolutely brilliant. They’re always very quick to respond, Even if it’s nine o’clock at night, or a very busy time and you just can’t remember how to do something, they’re on the case straight away.”
Overall, says Colin, as well as being efficient, “the Tabology system is very competitive on price, which is a very important consideration for a club like ourselves.”
To find out more about our Pub EPOS System, and how it could work in your venue get in touch to arrange a demo.
