“I needed something quicker, more reliable, and that would give me a detailed view of the key elements of the business.”
The Plough & Harrow in Litlington is a 17th century country pub, offering real ales, great food and a friendly atmosphere.
Glenn Hooper took over as General Manager 4 years ago and immediately saw the potential in the business, but knew that to tap into that he would need to invest in an up to date pub EPOS system.
"When I arrived, the pub used old fashioned electronic tills that were bulky, slow to use, and offered very little in terms of reporting. I knew that to build the business how I wanted to, I needed something quicker, more reliable, and that would give me a detailed view of the key elements of the business.”
Glenn had used other EPOS systems in previous roles, but none of them were quite what he needed. “I’d used ICR Touch for many years and loved it, but I could see it was fast being out-dated by the newer tablet-based EPOS systems. I’d also used Epos Now, but found it was unstable (would lose tabs for example) and the reports were clunky.”
When Glenn came across BarTab, he immediately liked the fact that any POS terminal could be used as a fixed till or portable POS. It also offered the control and reporting that he needed to keep on top of his key priorities - cash, stock, and staff hours.
After starting to use BarTab, Glenn and his team found it was quick & simple to use, and didn’t have the stability issues he’d experienced with other tablet-based EPOS systems.
When he did need help he found it was a refreshing change from the service he had experienced with other systems. “The support network they offer is immense. Many other companies charge you extra for support, but with BarTab it’s included in the licence costs. The guys are literally a few moments away whenever you need them.”
Now 4 years in, Glenn is still very happy with his decision and has been recommending BarTab to other business in the area.